Skip to content 
Frequently asked questions
Welcome to our Staalguard anti-bark collar FAQ! We understand that you may have questions about our product and how it works. That’s why we’ve created this page to provide you with clear, comprehensive answers to all your questions. Find out how the Staalguard collar can improve your dog’s life while giving you peace of mind.
The Staalguard collar works using advanced bark detection technology. It features dual detection, analyzing both the vocal vibrations and the sound of your dog's barking. When it detects excessive barking, the collar emits a gentle, harmless stimulation, such as a vibration or sound signal, to discourage barking. This effective, non-invasive approach assists your dog in learning to bark in a controlled manner.
Yes, the Staalguard collar has been specially designed to fit all sizes and breeds of dog, from small to large. Its adjustable design guarantees comfortable, effective wear for dogs weighing between 2 kg and 70 kg. So whether you have a Yorkshire or a golden retriever, the Staalguard collar will be just right for your faithful four-legged friend.
Absolutely. Your dog's well-being is our priority. The Staalguard collar is made from hypoallergenic, skin-friendly materials and designed to minimize irritation. Its light weight and perfect fit ensure that your dog can wear it all day long without any discomfort.
The Staalguard collar is exceptionally long-lasting. A single 2-hour charge provides up to 15 days of continuous use. So you can be sure that the collar will always be ready to help your dog, and you won't have to worry about frequent recharging.
Absolutely. The Staalguard collar is totally safe for your pet. Under no circumstances does it use electric shocks or other harmful methods. On the contrary, it relies on gentle, gradual stimulation, such as a gentle vibration and/or sound signal, to discourage excessive barking. Our priority is to offer a safe and effective solution for training your dog, while guaranteeing its well-being and comfort.
Absolutely, our dedicated customer support team is here for you. If you have any questions, concerns or problems, please don't hesitate to contact us. We're here to assist you in getting the most out of your Staalguard collar, and to resolve any issues that may arise. Your satisfaction is our top priority.
The Staalguard collar is easily charged via the USB cable supplied. Simply connect the cable to the collar and to a standard USB power source, such as a phone charger or computer.
The unique QR code on the Staalguard collar makes it easy to find your dog if it gets lost. It enables anyone who finds your pet to scan the QR code and access your pet's identification information, which you have previously configured. So your dog can be quickly returned to its owner. This Staalguard innovation offers invaluable peace of mind for all pet lovers.
Yes, the Staalguard collar is fully waterproof with IP67 certification, which means it can be used safely even in damp or rainy weather. Your dog can continue to wear the collar when playing outdoors, without fear of water splashes or small showers. The waterproof design guarantees the collar's durability, whatever the weather conditions.
To solve a problem of over- or under-reaction of the Staalguard collar, it's crucial to adjust the sensitivity level according to your dog's environment and behavior. Here are some specific tips:
- Noisy outdoor environment: Use a sensitivity level of 1 to 3. Loud background noises require lower sensitivity to avoid unnecessary triggers.
- Normal environment: Set the sensitivity level between 2 and 4. This balances the collar's reactivity to barking while minimizing reactions to background noise.
- Quiet environment: Opt for a sensitivity level of 3 to 5. In quieter environments, higher sensitivity levels assist detection of more subtle barks.
If you're not sure which sensitivity level to choose, start with level 3 and adjust according to your dog's reactions. Make sure the collar battery is fully charged and that the collar fits snugly around your dog's neck. Precise adjustment of the sensitivity level is essential for optimum collar performance.
Check the battery and make sure it is fully charged. If the problem persists, consult the troubleshooting section of the manual or contact customer service.
To clean and maintain the Staalguard collar, use a soft, dry cloth for general cleaning. If more thorough cleaning is required, you can slightly dampen the cloth with water. It is important not to use chemical cleaners. Regular maintenance will prolong the life and efficiency of the collar.
The results of using the Staalguard collar can vary from dog to dog, but on average, statistics show a significant improvement in barking behavior over time. After one week's use, you can observe up to 85% reduction in barking. This increases to 95% after two weeks, and to 97% after three weeks or more. It's important to remain patient and give your dog time to adapt to the collar.
Some dogs will learn quickly from day one, while others may need up to 2-3 weeks to become fully accustomed. This tool is designed to improve your daily life and strengthen the relationship of trust with your companion.
All you need to know about the QR code on the collar
The QR code on the Staalguard collar provides extra security for your dog. It allows anyone who finds your dog to scan the code for quick access to your pet's digital identity, making it easier for you to find him should he get lost.
When someone finds your dog, they can simply scan the QR code using a smartphone or tablet. This opens a web page containing the identification information you've previously configured, such as your name, phone number, and any other relevant information. This person can then contact you to assist in finding your dog.
No, you don't need a special app to use the QR code. All you need is a device capable of scanning QR codes, such as a smartphone or tablet. Most modern devices are equipped with this basic functionality.
Yes, the QR code is designed to be accessible to anyone who finds your dog. Be sure to configure this information carefully.
You can set up your dog's details using a link provided when you purchased the Staalguard collar. Simply follow the instructions to add your pet's details, such as name, photo, your name, phone number and home address.
It's a good idea to include essential information such as your name, phone number, the address where your dog lives, as well as details about your dog, such as its name, breed, and whether it has any special needs.
Yes, the QR code is secure, as it only contains information that you have voluntarily provided. The QR code is designed to assist you in finding your dog safely.
Yes, the QR code is universally recognized and works in most countries around the world. However, make sure that the location where you set up the QR code information is up to date and accurate.
Yes, you can update the QR code information at any time. Simply go to the link provided when you purchased your Staalguard collar and change the information as necessary. Or log in to your customer area on our website.
If your Staalguard collar is lost, it is essential to update the information on the QR code to indicate that the collar is lost. You can also contact our customer service department for assistance and advice on finding your dog.
No, using the QR code on the Staalguard collar is free. There are no hidden fees associated with its use.
Need further assistance?
If you haven’t found the answers to your questions in our FAQ, don’t worry. Our dedicated team is here to assist you. Please feel free to contact us with any additional questions you may have. Your satisfaction and your dog’s peace of mind are our top priority. We look forward to offering you all the support you need to get the most out of our product.
