Staalguard Privacy Policy
Last update: February 6, 2023
Introduction
This Staalguard Privacy Policy describes how Staalguard collects, uses and protects your personal data. This policy clearly explains how we collect, use, and protect your personal information in connection with our services, including our devices, applications, software, websites, APIs, and other services. This Privacy Policy operates alongside our Site Terms of Use. We are committed to providing complete transparency in our privacy practices, giving you complete control over your data. Here you will learn how your information is processed, the means we put at your disposal to manage your personal data and how to contact us.
Your Privacy Rights at Staalguard
Information transparency is an important value at Staalguard. In accordance with GDPR regulations, in force since May 25, 2018, you have the right to consult, download or request the deletion of your data at any time. We take the security of your information very seriously and adopt rigorous measures to protect it. At Staalguard we respect your right to know, consult, correct and transfer your personal data, as well as to restrict its processing and delete it. We have granted this right to our global customers and if you choose to exercise your privacy rights, you will not experience discriminatory treatment or receive a lower level of service from Staalguard. Where you are asked to consent to the processing of your personal data by Staalguard, you have the right to withdraw your consent at any time. To help protect the security of your personal data, you must log in to your account or submit proof so that we can verify your identity (Amazon transaction number or order number). We may not always be able to comply with your request, for example if you ask us to delete your transaction data when Staalguard has a legal obligation to keep a record of that transaction. We may also refuse to comply with a request if we believe that doing so would undermine our legitimate use of the data for anti-fraud or security purposes, for example if you request the deletion of an account making the request. subject to police investigation or for security reasons. We may also refuse requests that jeopardize the confidentiality of third parties, frivolous or vexatious requests, or requests that would be extremely difficult to process.
What are personal data at Staalguard?
At Staalguard, we believe that privacy is a fundamental right, and this right should be the same no matter where you live in the world. Therefore, we treat any data relating to an identified or identifiable individual, or associated or capable of being associated with an individual by Staalguard, as “personal data”, regardless of where the individual resides. This means that data that directly identifies you, such as your name, is personal data. Data that does not personally identify you, but can reasonably be used to identify you, such as your device’s unique QR code, is also personal data.
Personal data that Staalguard collects from you
At Staalguard, we believe you can benefit from great products, while respecting your privacy. Therefore, we strive to only collect the personal data we need.
When you use our Services, create an account, create a profile for your dog, subscribe to our newsletter, purchase a product or device, download a software update, log in to our Services, communicate with us (including through through social media), participate in an online survey or otherwise interact with Staalguard, we may collect a range of information, including:
Personal data: User name, User age, User mobile phone number (if you add your phone number in the contact form), User email address (for creating account), photo (in dog profile), dog nickname, dog gender, dog weight, dog breed.
Account information. Details about your account, including email address, password, registered devices, account status, and account age.
Device information. Data that identifies the device, such as the serial number of the device, or about the device, such as browser type, or screen resolution. We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, mobile device information or Staalguard (including device and application identifiers), the referring web page, pages visited and cookie information.
Contact details. Data such as name, email address, physical address, telephone number, country of residence or other contact details.
Payment data. If you purchase Staalguard products from our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code and shipping address. billing. We do not store this payment information. We store your payment method and shipping address to fulfill your order. Please note that third party payment processors may maintain this information in accordance with their own privacy policies and terms.
Fraud prevention information. Data used to help identify and prevent fraud, including a device’s trust score.
Usage Data. Data relating to your activity on and use of our products, product interaction, fault data, performance data and other diagnostic data, as well as any other usage data that you provide us.
Other information you provide to us. Data such as the content of your communications with Staalguard, including interactions with customer support and contacts through social media.
You are not obliged to provide us with the personal data we request. However, if you choose not to communicate them, we will not always be able to provide you with our products and services, or even answer your questions.
Personal data that Staalguard receives from other sources
If you choose to connect your account linked to our Services to your account on another service, we may receive information from the other service. For example, if you log in to our Services through your Facebook or Google account, we may receive information such as your name, profile picture, age group, language, email address and email list. ‘friends. You may also choose to grant us access to your exercise or activity data from another service. You can stop sharing the other service’s information with us by removing our access to that other service.
If you purchase Staalguard products from our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code and shipping address. billing. We do not store this payment information. We store your shipping address to fulfill your order. Please note that third party payment processors may maintain this information in accordance with their own privacy policies and terms.
Use of personal data by Staalguard
We use your personal information to provide our services to you, process your transactions, communicate with you, provide security and prevent fraud, and comply with the law. We may also use personal data for other purposes with your consent.
Depending on the circumstances, Staalguard may rely on your consent or on the fact that the processing of the data is necessary to protect your vital interests or those of third parties, or to comply with the law. We may also process your personal data where we believe it is in our legitimate interests or those of third parties, taking into account your interests, rights and expectations.
Improve, personalize and develop the services. We use the information we collect to improve the Services and develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and services. In this case, your information is never used in connection with your identity and is only used anonymously in a depersonalized form.
Providing our services . Staalguard collects personal data necessary to provide its services, which may include personal data collected to personalize or improve its products, as well as data collected for internal purposes such as audits or data analysis, or for troubleshooting purposes. Using the information we collect, we can provide the Services to you and honor our Terms of Service agreement with you. For example, we must use your information to provide you with your dog’s contact sheet or profile (anti-loss QR code) and also to offer you personalized customer or sales assistance.
Process your transactions. To process your transactions, Staalguard must collect data such as your name, purchase, shipping address, billing address and payment information.
Communicate with you . To respond to your communications, contact you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal information to send you important notices about purchases and changes to our terms of use and policies. As this information is important in the context of your interactions with Staalguard, you cannot object to its receipt.
Security and fraud prevention . To protect individuals, employees of Staalguard and Staalguard itself, and for loss and fraud prevention purposes (including to protect individuals, employees of Staalguard and Staalguard itself for the benefit of all users), as well as to filter or analyze any uploads to ensure that they do not contain illicit content, which is contrary to law, such as those concerning acts of sexual abuse of minors.
Personal data used for personalization purposes. If you choose to personalize your services or communications when these options are offered to you, Staalguard will use the data collected to provide you with these personalized communications and services. You can learn more about how the services in question use your information to personalize your experience by reviewing the privacy statement provided to you before you begin using such services.
Respect the law. To comply with applicable law, such as to satisfy tax or reporting obligations, or to comply with a lawful government request. We may preserve or disclose information about you in order to comply with any law, regulation, legal process or governmental request; assert legal rights or defend against legal claims; or to prevent, detect or investigate illegal activities, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person. Note: It is our policy to notify you of legal proceedings seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are permitted to do so by law. In cases where a court order specifies a nondisclosure period, we provide delayed notice after the nondisclosure period has expired. Exceptions to our notification policy include urgent or counterproductive situations, for example, when there is an emergency endangering death or serious injury to a person.
Staalguard does not use algorithms or profiling. Staalguard does not use or disclose sensitive personal information for any purpose that would require a user to exercise a right to restrict processing of the information in accordance with California law.
We retain your account information, such as your name, email address, and password, for as long as your account exists because we need it to operate your account. We also keep the information provided when creating your contact form and your dog’s profile for as long as necessary to provide the associated Service (here the anti-loss function). We keep other information such as cookies from our site for a period of 6 months to 1 year depending on the nature of the cookie.
Staalguard retains personal data only for as long as necessary for the purposes for which it was collected, including as set forth in this Privacy Policy or our service-specific privacy notices, or as required by law. We retain your personal data for as long as necessary for the purposes described in this Privacy Policy and our service-specific privacy notices. To estimate these durations, we first carefully consider whether it is necessary to retain the personal data collected and, if we establish such a need, we endeavor to retain it only for the shortest possible period permitted by law. .
Your rights to access and control your personal data
Most of your account and profile information can be edited directly from our website. Any additional requests to modify information that cannot be modified from the website can be sent via our support page. In accordance with GDPR regulations, we also give you the possibility of requesting a copy of all the data that we keep about you. A request may be made to us or our service providers to send you an email with a copy of your data. This last option may take a few days. We also give you the opportunity to withdraw your consent and delete your account and all data we store at any time by selecting this option on our website. This process may take a few days. Once completed, your account and all copies of your data are permanently deleted. The Staalguard service will no longer be available with this account. Remember, you can use the controls we highlight in our updated policy to limit the information we collect about you or how we use it. You decide whether and how we process your personal data. If you have any questions or need further assistance regarding your rights, please contact us via our website or by email at hello@staalguard.co, and we will consider your request in accordance with applicable laws. If you reside in a designated country, you also have the right to lodge a complaint with your local data protection authority. We also have a representative in the European Union for matters relating to data protection and privacy, you will find their information at the end of this privacy policy.
Sharing of personal data by Staalguard
We do not share personal data with third parties for marketing purposes. We do not share your personal data except in certain circumstances described below.
Service Providers . Staalguard may engage third parties to act as service providers and perform certain tasks on its behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivery of products to clients. Please note that these service providers may maintain this information in accordance with their own privacy policies and terms.
For exterior treatment. We transfer the information to our affiliates, service providers and other partners who process it for us, in accordance with our instructions and in accordance with this policy and any other appropriate confidentiality and security measures. These partners provide us with maintenance, customer support, product development, sales and marketing services. The information to which we and our service provider have access is used exclusively for the purpose of providing you with the abyx services and introducing you to new products and features described in the Staalguard Privacy Policy and Terms of Use. It is never transferred, sold or communicated for any other purpose. You can request a list of our service providers by sending a letter to our representative in the European Union.
Others . We may share personal data with third parties at your direction or consent, including with your carrier for account activation. Staalguard may also disclose personal information if it considers it necessary or appropriate for reasons of national security, police investigation, or any other reason of public interest. We may also disclose information about you when legally justified, if we believe that disclosure is reasonably necessary to enforce compliance with our terms and conditions, to protect our business or users, or in the event of a reorganization, merger or sale. Staalguard does not sell your personal information, including as defined in Nevada and California. Staalguard also does not “share” your personal information, as that term is defined in California.
We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose this information publicly and to third parties, for example in public fiscal year and activity reports.
Personal data protection at Staalguard
At Staalguard, we believe that maintaining privacy requires excellent security. We use administrative, physical and technical security measures to protect your personal data, taking into account the nature and processing of personal data, as well as threats. We are constantly seeking to improve these security features to ensure the security of your personal data. For more information, please contact support via our support page, available on the Staalguard website. You can also ask us how to submit a privacy complaint and we will try to help you. No method of data transmission or storage is completely secure. If you have a security issue or any doubts, contact customer support from the Staalguard website.
Minors and children
The GDPR specifies that people under the age of 15 are considered minors for the purposes of data collection. Staalguard does not allow anyone under the age of 16 to use its service without the consent of their parent or legal guardian. By accepting our terms of use, you certify that you are over 16 years old. This is asked explicitly during the registration process. Parents and legal guardians can still create an account on behalf of a user under 16 years of age. In this case, they give their consent for the collection and processing of the user, as described in this Privacy Policy and the Staalguard Terms of Use.
Our general commitment to preserving your privacy
In order to preserve the security of your personal data, we communicate these confidentiality and security rules to all Staalguard employees and we apply a very strict policy in this matter within our company.
Transfer of personal data between several countries
We operate internationally, so your data may be accessed or processed in Hong Kong for the purposes described in this policy.
Hong Kong: our offices are located there, and therefore, in case of a request for deletion of your personal data, our staff will need to process your personal data. Our service providers (web development and customer support) are also located there, so they may need to modify or delete your personal data following your request.
Please contact us if you wish to withdraw your consent later; you can delete your Staalguard account.
Privacy Policy Changes and Updates
This privacy policy may be amended from time to time to maintain compliance with the law and to reflect any changes to our data collection and processing process. We recommend that our users check our Privacy Policy from time to time to ensure that they are informed of any updates. If necessary, we may notify you by email of significant changes to this privacy policy.
Who are we and how to contact us
Identity and contact details of the data controller:
Staalguard is a brand managed by Staalwart Limited, a company incorporated in Hong Kong. If you have any questions, suggestions or concerns about this policy or the use of your information, please contact us at: hello@staalguard.co . You can also contact us at:
Staalguard / Staalwart Limited
Unit 1603, 16th Floor, The L. Plaza. 367 – 375 Queen’s Road Central, Sheung Wan, Hong Kong